Support

Use the support channels at the top of this page. Live chat is the fastest option for subscribers, and email works for everyone, including questions asked before you sign up.

Tell us the email address on your account, the device and app version you use, what you expected to happen, and the exact error text or a screenshot. That usually removes a whole round of follow-up questions.

Switch to another server location, restart the app, and confirm in your account that the subscription is active. If the connection still fails, send us the exact error message and the location you tried.

Choose a server closer to you, stop other downloads on the same network, and test again. VPN speed also depends on your own internet connection and on the service you are opening.

Everything about your plan lives in your account: current subscription, renewal date and payment history. Refunds are handled according to the Terms of Service.

Yes. The number of simultaneous devices depends on your plan, and the current limit is shown with your subscription in your account.

Open the account deletion page and follow the steps there, or ask support to start the process for you. Deletion removes your profile together with the data tied to it.